Reference

How We Protect Your Privacy

At kapten88, your account security and personal information are at the center of everything we do.

Data encryption on all account activityDANA, OVO, GoPay and QRIS payment securityYour right to access and update your information
Explore the Lobby Read FAQ
kapten88 How We Protect Your Privacy
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to know what personal information we hold about you, request a copy of it, update your details, or ask us to delete it, reach out through one of these channels. Our support team in Semarang and across Indonesia handles privacy requests during business hours. We aim to respond to every request within 7 business days.

Team online

Email Support

Send your data request to [email protected]. Include your account email and a clear description of what you need. We'll respond with confirmation and next steps.

In-Account Message

Log into your kapten88 account, go to Settings > Support, and open a ticket about your privacy concern. You'll see the status of your request in real time.

Live Chat

Our chat team is available during operating hours. Select Privacy from the topic list to route your question to the right specialist. Response time is usually under 10 minutes.

HOW WE SAFEGUARD

Data Security and Your Account Rights

Every deposit you make through DANA, OVO, GoPay or QRIS is encrypted before it reaches our servers. We separate payment data from your gaming profile so no single breach exposes everything.

Encrypted Transactions

DANA, OVO, GoPay and QRIS payments are encrypted end-to-end. Your card or wallet details never touch our gaming servers, and payment data is stored in a separate, locked vault.

Withdrawal Verification

When you request a payout, we verify your identity and match your bank account to your profile before release. This two-step check prevents fraud and protects your funds.

Data Access Rights

You can request a full download of your personal data, including account history and payment records, within 30 days. Email [email protected] with your account details.

Record Retention

We keep transaction records for five years to comply with financial reporting rules. Account activity logs are retained for 12 months for security and dispute resolution.

Cookie and Tracking

We use cookies to keep you logged in and remember your language preference. You can disable non-essential cookies in your browser settings without losing core account access.

Policy Updates

Changes to this policy appear in your account notifications at least 30 days before they take effect. You can review all versions in Settings > Legal Documents.

Privacy Policy Questions Answered

We collect your name, email, phone number, date of birth, and address during account setup. When you deposit via DANA, OVO, GoPay or QRIS, we record transaction amounts and timestamps. We also log your device type, IP address and login times for security. We never ask for sensitive data like your full bank card number on our platform — payment gateways handle that encryption.

Account information stays in your profile as long as your account is active. Transaction records are retained for five years for financial compliance. Login history and device logs are kept for 12 months. If you close your account, we keep minimal identifiers for two years to honour withdrawal requests and dispute resolution, then delete the rest.

You can request deletion of most personal data by emailing [email protected]. We'll delete your profile, email history and stored preferences within 30 days. Transaction records and withdrawal proofs are kept for five years under financial rules, even if your account is closed. You can request a copy before deletion.

Yes. Your payment details are encrypted and routed through secure payment gateways. We never store full card or wallet credentials on our servers. Deposits and withdrawals are logged separately from your gaming account, so a compromise of one system does not expose the other. Every transaction is authenticated before processing.

We do not sell or rent your personal data. We share information only with payment processors, anti-fraud vendors, and financial authorities where local law requires it. Our payment partners like DANA, OVO, GoPay and QRIS handle their own data according to their privacy terms. You can request a list of all third parties who access your data.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it and create a new password within 24 hours. If you don't receive the email, check your spam folder or contact support via live chat. For security, we never email your password; we only send reset links.

Log into your account, go to Settings > Profile, and update your name, email or phone number. Some fields like your date of birth are locked after initial setup for security. If you need to change those, email [email protected] with verification documents. Changes take effect immediately for email and phone, within 24 hours for payment methods.

Related Pages

kapten88 Indonesia Register About Us kapten88 Login FAQ